Process, Standards, and the AI Rogue Wave: Notes from Gartner IAM
In this episode of The Digital Identity Digest, Heather Flanagan reflects on Gartner IAM and what it reveals about digital identity decision-making, identity access management priorities, and enterprise buying behavior. The conversation explores how process, not product, often drives outcomes in real-world IAM programs.
Learn why overlooked process maturity, invisible identity standards, and interoperability gaps matter, and discover how AI hype distorts expectations across IAM platforms. This episode connects operations, standards, and incentives, offering practical insight for architects, security leaders, and teams navigating sustainable digital identity strategies.









